Ergonomie puts the human at the forefront of our user research and customer experience design activities.
We ensure that the design of environments, equipment, systems and processes are compatible with the capabilities and expectations of the end users and customers.
Ergonomie adopts a user-centred design approach combined with scientific human factors techniques to design products and interfaces that minimise errors, improve efficiency and create a more pleasurable experience for the user.
Ergonomie has a fully equipped usability lab, with separate stakeholder viewing room, in our office in Surry Hills. We provide design and usability testing to support the evaluation of physical products, as well as mobile and tablet-based applications and websites.
From diverse areas like medical device product design, to retail banking, to fast food retail outlets, we have experience applying user research to achieve better customer experiences. We apply methods that ensure the user’s needs, emotions, behaviours and attitudes are considered at every stage of the design process.
Ethnographic research and contextual enquiries
Customer experience design
User centred design
Establishing user profiles & personas
Determining user goals and expectations through workshops, focus groups and observation
Scenario-based user requirements elicitation
Physical and cognitive task analyses
Heuristic reviews for products and interfaces
Medical device product design reviews & user testing
Retail banking – new branch design & digital products
Fast food retail customer experience design
Airport design
Station design
User testing during prototype development to evaluate and develop interface designs
Usability testing lab available for hire
Recruitment of participants and facilitation of usability testing
Product design summative (validation) user testing
Use of Virtual Reality for wayfinding
User testing and training using Virtual Reality
Seat comfort testing
